Return & Refund Policy

At Craftoria, we carefully check and pack every order before dispatch.

Returns & Replacements

Returns or replacements are accepted only if:

• The product is damaged or defective.

• You receive the wrong product/design.

• The product is materially different from what you ordered.

Please contact us within 7 days of delivery with your Order ID and clear photos/videos of the issue.

We do not accept returns for change of mind, incorrect design/variant selection by the customer, or products that have been used, scratched, altered, or damaged after delivery.

Partial COD Orders

For Partial COD orders, ₹120 is collected online as an order confirmation amount, while the remaining amount is paid at delivery.

The ₹120 Partial COD amount is non-refundable if the customer refuses the shipment, fails to accept delivery, is unavailable for delivery, provides incorrect delivery details, or the order is returned to us as RTO (Return to Origin) due to the customer.

Therefore, if a Partial COD order is not accepted by the customer, the ₹120 advance amount will not be refunded.

This does not affect remedies required under applicable law for damaged, defective, incorrect, or materially misrepresented products.

Refunds

Approved refunds will be processed after verification of the return/request. Refund processing time may vary depending on the bank or payment provider.

For any return, replacement, or refund query, please contact Craftoria Customer Support through the contact details available on our website.