Terms of service

Terms of Service

These Terms of Service govern your use of the Craftoria website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement. You may not use our products or services for any illegal or unauthorized purpose.

2. Products and Pricing

We make every effort to display product descriptions, images, prices, colours, and other information as accurately as possible. However, actual product colours or appearance may vary slightly due to screen settings, lighting, or manufacturing variations.

Prices, offers, discounts, and product availability may be changed at any time without prior notice.

3. Orders

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including orders suspected of fraud, misuse, incorrect pricing, or unauthorized activity.

Customers are responsible for providing accurate shipping, contact, and order information.

4. Payments

All payments must be made through the payment methods available on our website. Orders will be processed subject to successful payment authorization.

Any payment processing services provided by third-party payment providers may also be subject to their respective terms and policies.

5. Shipping and Delivery

Shipping and delivery timelines displayed on our website are estimates and may vary due to courier delays, weather, public holidays, operational issues, incorrect addresses, or other circumstances beyond our control.

Please refer to our Shipping Policy for complete details.

6. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations will be handled according to our Return and Refund Policy.

Where a partial Cash on Delivery payment or advance payment of ₹120 has been collected and the customer refuses to accept or fails to receive the order, the ₹120 amount will not be refunded.

7. Offers and Promotions

Promotional offers, discounts, bundle offers, coupon codes, and other promotions may be subject to specific conditions and may be modified or withdrawn at any time.

Unless otherwise stated, offers cannot be combined with other promotions.

8. Intellectual Property

All content available on the Craftoria website, including text, photographs, graphics, designs, logos, product images, videos, branding, and website content, is owned by or licensed to Craftoria and may not be copied, reproduced, distributed, or commercially used without our written permission.

9. Prohibited Uses

You may not use our website:

For unlawful or fraudulent purposes.
To violate any applicable laws or regulations.
To infringe our intellectual property or the rights of others.
To transmit viruses, malware, or harmful code.
To interfere with the security or operation of our website.
To submit false or misleading information.

We reserve the right to restrict access to our services where misuse is detected.

10. Third-Party Services

Certain services available through our website, including payment processing, shipping, analytics, or other functionality, may be provided by third parties.

We are not responsible for the availability, operation, policies, or actions of third-party services.

11. Disclaimer and Limitation of Liability

To the maximum extent permitted under applicable law, Craftoria will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

12. Indemnification

You agree to indemnify and hold harmless Craftoria, its owners, employees, affiliates, partners, and service providers from claims, liabilities, damages, or expenses arising from your violation of these Terms or misuse of our website or services.

13. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain valid and enforceable.

14. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms of Service by publishing the updated Terms on our website.

Your continued use of the website following any changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.